Tenant services
Everything for tenants, in one place
If you live in a building managed by TenX Holdings Management, this is where you pay rent, ask for a repair, report an emergency and arrange your move-out.
Paying rent
Rent is paid in the TenX tenant portal, run by our property management software, DoorLoop. Your payment goes directly to your building's owner; TenX does not receive or hold rent. You can pay by bank transfer (ACH) or by debit or credit card, and set up automatic payments so you never miss a due date. Any card processing fee is shown before you confirm.
First time? Open the tenant portal, enter the email address or mobile number we have on file for you, and you will receive a one-time code to sign in. If it does not recognise you, call (917) 409-7259 and we will update your details.
Rent is due on the date in your lease. In New Jersey, senior citizens and tenants receiving Social Security, SSI, Social Security Disability or certain other public benefits have a five-business-day grace period before any late charge, under New Jersey law (N.J.S.A. 2A:42-6.1). Tell us if this applies to you.
Tenant portal
Pay rent, see your ledger, send repair requests, upload your renters insurance and read shared documents.
Need to pay in cash? Ask us for a cash payment slip.
Repairs and maintenance
Send a maintenance request through the tenant portal. Tell us the building, your apartment, what is wrong and when we can come in, and add a photo if you can. You will see the status of your request in the portal.
For problems that cannot wait until the next business day, such as no heat in winter, no water, an active leak or a lock-out, call (917) 409-7259.
Good to include
- Building and apartment number
- What is wrong and where
- A photo or short video
- Best times for us to enter
- Pets in the apartment
Emergencies
If there is a fire, a smell of gas, flooding that threatens electrics, or anyone is in danger: leave the area and call 911 first. For a gas smell, also call your gas utility's emergency line from outside the building. Then call us at (917) 409-7259 so we can secure the building and arrange repairs.
Moving out
Give written notice
Give notice in writing as your lease requires. Email is fine: connect@tenxmngt.com.
Book your walkthrough
Schedule a move-out walkthrough with us at least seven days before your last day. We do it with you present.
Leave it clean, return the keys
Remove your belongings, leave the apartment broom-clean and hand back every key and fob at the walkthrough.
Give us your forwarding address
Your security deposit, with any interest and an itemized list of any deductions, must be returned within the time state law sets: 30 days in New Jersey and 14 days in New York. We need your forwarding address to send it.
Tenant questions
How do I get into the tenant portal?
Open the tenant portal from this page, enter the email or mobile number we have on file, and use the one-time code we send you. Call (917) 409-7259 if it does not recognise you.
What payment methods can I use?
Bank transfer (ACH) or debit or credit card in the tenant portal. Card payments may carry a processing fee shown before you pay. Ask us if you need to pay in cash.
Can I upload my renters insurance?
Yes. You can upload your policy in the tenant portal.
I need a change to my apartment because of a disability. Who do I ask?
Contact us by phone, email or in writing to ask for a reasonable accommodation or modification. We will respond promptly and discuss it with you. See our Fair Housing page for more.
When will I get my security deposit back?
Within the time state law sets after your tenancy ends (30 days in New Jersey, 14 days in New York), with any interest and an itemized list of any deductions, sent to your forwarding address.
Ask us a question
For a repair, use the tenant portal so you can follow the request. For anything else (rent, your lease, moving out, a request for an accommodation) send us a message below. Emergencies: call 911 first, then (917) 409-7259.